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Providing Self-Service Eliminates Reasons for Customers to Delay Payments
There are a number problems that can keep customers from paying on time. Identifying and eliminating these deterrents to payment is essential. When you have eliminated the reasons for not paying, it will be
Increase Satisfaction With Your AR and AP Teams
Satisfied customers and vendors are essential to your business. In order to satisfy your customers and vendors you have to understand their needs. Their needs have changed with the new business environment. Customers and
How to Streamline the AR Process with Self-Service
AR teams with manual systems struggle to keep up with calls and emails to take payment details, answer application questions, request document copies, report disputes, or handle a host of other matters. These manual
Free Up Time During Month End Close in AR
The month-end close can be a major additional burden for your team, especially during the pandemic when you may be understaffed or have staff working remotely. It can keep them from collection activities and
The Ways Self-Service Payment Increase Efficiency
The flexibility and convenience that self-service offers is important to customers. They want to work remotely, and not be tied to office hours. In the new normal, customers want to work when and where
How Giving Customers The Power of Self-Service AR Benefits You and Your Customers
Self-service AR is a logical extension of automating office processes. It helps automate both sides of a transaction. It closes the loop with your customer, and increases efficiency and the accuracy and timeliness of
How Vendors Can Use Self-Service
Good vendor relationships are essential to servicing your customers and reducing costs. Make your company easy to do business with. Provide a self-service portal to vendors to maintain their accounts and communicate with your
How Self-Service AR Can Benefit Your Customers
Self-service AR can give your customers the convenience and flexibility to work remotely, and choose when they work on their accounts. A self-serve portal gives your customers ownership in the management of their accounts,
Why AR Automation Rules Need To Be Customized
AR automation needs to be customized. It’s not a one-size fits all solution. Automation works best when it is tailored to fit your business model. The rules engine used in AR automation can be
Supplement Automated Collections Activities with Personal Contact
Credit and collections activities need to be automated more than ever. AR staffing issues, rising delinquencies, and the need for cash flow to finance your company through the recovery make efficient and effective collections
Automating Credit Rules
Automating credit rules will save time that can be spent contacting customers, and improve AR credit quality. Credit quality has a direct impact on collections. Higher quality accounts receivable are easier to collect, so
Key Rules for Automation of the Credit and Collections Process
Automation of the credit and collections process is defined by the rules you set. The rules should be based on experience with your customers and best practices. Rules can always be changed. If a
Understanding the Fundamentals of Manual Collections
If you have manual collections, you need to evaluate your collections with the results that can be achieved with automated collections. It is important to understand the fundamentals of your manual process compared with
The Most Important Times to Use Data Management Best Practices in Accounting
Using data management best practices helps to ensure that your customer and vendor master data is correct and up to date. Clean master data reduces errors, disputes and unauthorized deductions. Here are the most