We take the security of your data very seriously at Lockstep. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security.
If you have additional questions regarding security, we are happy to answer them. Please write to CustomerSuccess@lockstephq.com and we will respond as quickly as we can.
Confidentiality
We place strict controls over our employees’ access to the data you and your users make available via the Lockstep services, as more specifically defined in your agreement with Lockstep covering the use of the Lockstep services (“Customer Data”). The operation of the Lockstep services requires that some employees have access to the systems which store and process Customer Data. For example, in order to diagnose a problem you are having with the Lockstep services, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so.
All of our employees and contract personnel are bound to our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.
Personnel Practices
Lockstep conducts background checks on all employees before employment, and employees receive privacy and security training on an ongoing basis. All employees are required to read and sign our comprehensive information security policy covering the security, availability, and confidentiality of the Lockstep services.
Compliance
The following security-related audits and certifications are applicable to the Lockstep services:
Service Organization Control (SOC) Reports: Lockstep has undergone a SOC 2 audit, and a copy of Lockstep’s most recent report is available upon request from your Account Manager.
The environment that hosts the Lockstep services maintains multiple certifications for its data centers, including ISO 27001 compliance, FedRAMP authorization, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the Azure Security website, Azure Compliance website, Microsoft Security website, and Microsoft Compliance website.
Security Features for Team Members & Administrators
In addition to the work we do at the infrastructure level, we provide administrators of Lockstep services with additional tools to enable their own users to protect their Customer Data.
Access Logging
Detailed access logs are available both to users and administrators. We log every time an account signs in, noting the type of device used and the IP address of the connection.
Two-Factor Authentication
Administrators can require all users to set up two-factor authentication on their accounts. Instructions for doing this are available on our Help Center.
Deletion of Customer Data
On notification of account cancellation the customers data will be kept for a period of 30 days. With written notification customers can request immediate (one business day) deletion of their data.
Return of Customer Data
Information about the export capabilities of the Lockstep services can be found at our Help Center.
Data Encryption In Transit and At Rest
The Lockstep services support the latest recommended secure cipher suites and protocols to encrypt all traffic in transit. Customer Data is encrypted at rest.
Availability
We understand that you rely on the Lockstep services to work. We’re committed to making Lockstep a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and staffs an around-the-clock on-call team to quickly resolve unexpected incidents.
Disaster Recovery
Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up and available for restore to any point in time for the past 30 days. The Operations team is alerted in case of a failure with this system.
Network Protection
In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for all server access across our production environment. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with Azure Security Groups.
Host Management
We perform automated vulnerability scans on our production hosts and remediate any findings that present a risk to our environment. We enforce screens lockouts for company pcs and laptops.
Logging
Lockstep maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about the Lockstep services.
Incident Management & Response
In the event of a security breach, Lockstep will promptly notify you of any unauthorized access to your Customer Data. Lockstep has incident management policies and procedures in place to handle such an event.
External Security Audits
We contract with respected external security firms who perform regular security audits of Lockstep services that look for new vulnerabilities discovered by the security research community.
Product Security Practices
New features, functionality, and design changes go through a security review process facilitated by the security team. In addition, our code is audited with peer-reviewed prior to being deployed to production. The security team works closely with development teams to resolve any additional security concerns that may arise during development.
