As the person responsible for collecting invoices for your organization you know what you want- to get paid faster by all your customers. But what about your customers- what do they want from you?

In the credit and collections department, there hasn’t been much change over the years in the usual key performance indicators that many departments are using. Many departments are calculating DSO and bad debt percentage, but

In order to keep your accounts receivable process working as smoothly as possible and keep everything up-to-date, you need to evaluate the process. The first step is to look at your previous year's accounts

A credit and collections policy is a document that includes “clear, written guidelines that set the terms and conditions for supplying goods on credit, customer qualification criteria, procedure for making collections, and steps to

Accounts receivable management is no easy process and pulling together an effective strategy means following the seven C’s of credit collections: Consistency Communication Context Clarity Confidence Collaboration Customer service Below is a deeper discussion

Increasingly, every aspect of business is being conducted online. Gone are the days of face-to-face meetings or drop-ins with your clients. Although some might say that this is a detriment to accounts receivable, it also

It’s not easy to know when it is time to hire new employees or create new positions as your company grows, especially when it comes to your accounting department. It’s relatively easy to identify

Every business process brings with it specific challenges, and accounts receivable management is no different. In a study, industry analysts Paystream Advisors asked financial professionals to rank their most important challenges when it comes

For many businesses, the idea of extending credit to potential customers all the way in European countries is a daunting task. It’s much easier for a customer in a far-away country to ignore your requests