Online Chat is an integrated chat function that allows your customers to send messages that your collections team can receive in real time. If a customer has a question about an invoice they received, the customer can send a message to your collections team, where they can also view the customer’s name, ID, current amount due and total days late in the same window. The Online Chat function for credit and collections management software enhances customer service because their needs are being met immediately. Further, the support team is able to pull up information on the customer quickly to minimize disputes.
LiveChat is available for customers to use to engage in online chat conversations with their accounts receivable credit and collection contacts who are logged into the Lockstep Collect customer portal. To create a LiveChat account, click here.