Customers don’t operate on a 9-5 schedule anymore. They want to be able to conduct business, including bill payment, around the clock. Customers also don’t want to be tied to their offices. They want to be able to communicate and pay invoices from anywhere. Many customers, particularly millennials, also prefer to use smart phones as their primary communication device.

In this business environment, if you want to keep collections flowing, you need to give your customers what they want – self-serve payment options. Self-serve options can include online payments and payments via self-serve phone calls.

Self-serve phone calls allow customers to use automated services on incoming calls to select dial options such as:

  • Dial 1 for account balance
  • Dial 2 for past due invoices
  • Dial 3 for past payments
  • Dial 4 for to make a payment

There are many reasons why you should let customers use self-serve phone calls. Here are a few of them.


Makes your company easy to do business with 24 hours a day. Give your customers the option to pay whenever they have time, not just during normal working hours or only from the office.


Many customers, especially millennials, prefer self-service options. They don’t want to take the time to issue a check or have to speak with a person to make a payment.


Smart phones are the communication device of choice for many customers. Self-serve phone calls are a natural choice for smart phone users. They can pay bills on the go, not just at the office.


Self-service payment options increase collections. Self-serve phone calls in addition to online payment options will help to increase your collections further.


Offering multiple payment options reduces the ability for customers to make excuses for not paying on time. Self-serve phone calls make it easy for busy customers to pay their bills.


Self-serve phone calls will reduce the time your staff spends making calls, taking calls, looking up balances and past due invoices, and taking payments over the phone. The time saved can be spent on more important collection accounts.


No extra staffing is required to provide a self-serve phone call option making it a low cost alternative.

Self-serve phone calls are another tool to increase collections. They make your company easy to do business with. Self-service phone calls work well with your customers’ life style and the smart phone devices they prefer to use.

Automated accounts receivable and collection software with self-serve phone call capability is available from Lockstep Collect, a leader in cloud-based and premises based software solutions made especially for businesses selling on credit.

If you would like to learn more about how you can benefit from self-serve phone calls, please contact Lockstep Collect at